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Frequently asked questions
How do I book an eye exam?
You can book online anytime. You will be sent to our Solution Reach secure site, where you pick a doctor and the type of eye exam visit. Or call us at 250-717-0086, Monday to Friday, 9:00 AM to 5:00 PM. New patients are always welcome.
Can I walk in, or do I need an appointment?
You can book online anytime. For same-day bookings, please phone us at 250-717-0086 and we will try to arrange a time for you.
Where are you located, and is there parking?
We're at 1820 Ambrosi Rd #101 in Kelowna, just off Highway 97, between Highway 97 and Springfield. There's on-site parking in the Unit 101 stalls, and free street parking as well.
How much does an eye exam cost, and does MSP cover it?
An adult eye exam is $160. With MSP, children's eye exams are $45 and seniors' eye exams are $100. Emergency eye exams are $35 to $50.
Will my eyes be dilated? Can I drive home after my exam?
Because of Optos and OCT, dilation is usually not done — so the worry of not being able to drive home, or of having sensitive eyes afterward, is almost eliminated.
Should I wear my contact lenses or my glasses to my appointment?
If you're coming in for a routine eye exam, please wear your glasses and have your contacts out. If you're coming in for a contact lens check, please have them in.
What happens during an eye exam?
Your visit starts with pre-testing — measurements and scans that include Optos retinal imaging and an OCT scan, plus a glaucoma screening with a puff of air, which checks your eye pressure. Then the optometrist tests your vision and prescription, checks the health of your eyes, and explains the scan results and their findings.
How long does an eye exam take?
The average eye exam takes about 30 to 40 minutes, including pre-testing.
Do you check for eye diseases, or just test my vision?
Healthy eyes, better vision. The reason we use so much diagnostic imaging is to help find eye diseases before they become a problem. An optometrist's main goal is to find eye diseases to better manage the outcomes. Referral to an ophthalmologist may be necessary.
How often should I have an eye exam?
Children and seniors should have an exam every year. Adults should come in every two years — sooner if the doctor advises it, or if you notice any change in your vision.
Do you offer eye exams and myopia control for children?
Yes — we see children of all ages, and Dr. Percival offers myopia management including Ortho-K overnight lenses, MiYOSMART spectacle lenses, and MiSight 1 day contact lenses. Learn more on our Myopia Control & Ortho-K page.
What should I bring to my appointment?
Please bring your current glasses (and an older pair, if you have one), your contact lens information or packaging, your BC Services Card, your insurance coverage card, and a list of your medications.
Do you direct-bill insurance?
Yes — we can direct-bill your insurance. Bring your coverage card with you and we'll take care of the claim.
Can I get a copy of my prescription and my test results?
Yes, your prescription can also be emailed to you. The results of your OCT and Optos scans can be emailed too, which makes it easy to transfer your records if you move, or if you need to see a specialist or your family doctor.